Terms of Service

1. Who these Terms are for

1.1 These Terms apply to you if you use the Platform in any way. That includes browsing the website, creating an account, and booking a Pickup for a residential address as a Household.

1.2 If you are a Collector, the Collector Agreement governs you in that capacity. Today that means these Terms and the collector safety and equipment agreements you accept at sign-up. RAF will issue separate Collector Terms. Once they are issued and you accept them, the Collector Terms alone govern you as a Collector. Sections 7 and 9 describe what a Collector is asked to do, so that Households know what to expect.

1.3 If you are a Venue, the Commercial Venue Services Terms alone apply to you in that capacity. If you are an Organiser, the Event Services Terms alone apply to you in that capacity.

1.4 If you hold more than one role, each set of terms applies to you in that role. If a Collector, Venue or Organiser uses the Platform outside that role, for example to browse the website or to book a Pickup at their own home, these Terms apply to that use.

1.5 RAF makes these Terms and the Privacy Policy available in the Platform and on RAF's website. You accept these Terms by ticking the acceptance box when you create an account. RAF keeps a record of your acceptance and of the version you accepted, and makes a copy of these Terms available in the Platform. The version and effective date of these Terms are shown at the top of this page.

2. Definitions

In these Terms:

"Accreditation"

means the revocable credential issued by RAF under the Collector Agreement that permits a person to accept Pickups through the Platform. An "Accredited Collector" holds a current Accreditation.

"Business Day"

means a day that is not a Saturday, Sunday or public holiday in Brisbane, Queensland.

"Collection Point"

means the place at the Premises at which you present Containers for a Pickup, as shown in the Platform.

"Collection Record"

means the record of a Pickup that RAF makes available to a Venue in the Platform under the Commercial Venue Services Terms. It is an operational record. It is not a Verified Statement.

"Collector"

means an individual who has accepted the Collector Agreement. In relation to a Pickup, it means the Accredited Collector who accepts that Pickup.

"Collector Agreement"

means the agreement between a Collector and RAF under which the Collector accepts Pickups. Today it is made up of these Terms and the collector safety and equipment agreements that a Collector accepts at sign-up. When RAF issues the Collector Terms and a Collector accepts them, the Collector Terms are the Collector Agreement for that Collector.

"Collector Terms"

means the separate terms for Collectors that RAF will issue, in the version published by RAF from time to time.

"Commercial Induction"

means the induction in the Platform that a Collector completes before accepting a Pickup for a Venue or an Event.

"Commercial Venue Services Terms"

means RAF's terms of that name for Venues, in the version published by RAF from time to time. They are shown in the Platform before a Venue accepts them and are published at https://recycled-af.com/legal/venue-terms.

"Containers"

means the Eligible Containers you present for a Pickup.

"Customer"

means the Household, Venue or Organiser whose Pickup a Collector accepts.

"Docket"

means the receipt or docket issued by a Refund Point for the Containers lodged in a single drop, showing the count and a docket number.

"Eligible Container"

means an empty beverage container that is eligible for a refund under the Scheme that applies at the Premises.

"Event"

means an event for which an Organiser has engaged RAF under the Event Services Terms.

"Event Services Terms"

means the terms of that name that RAF issues to an Organiser for an Event. RAF provides them to an Organiser before the Organiser accepts them.

"Evidence Record"

means the images, timestamps, geolocation data, booking reference, Docket image, docket number, the count shown on the Docket and related data captured for a Pickup.

"Force Majeure Event"

means any event beyond the reasonable control of the affected party. It includes flood, storm, fire or other natural disaster, epidemic, act of government, road closure, failure of communications or equipment, cyber-attack, and the failure, closure or suspension of any Scheme, depot or Refund Point.

"Helper"

means a child of whom the Collector is the parent, step-parent or guardian, assisting the Collector under the Collector's direct supervision as described in section 7.

"Household"

means an individual who books a Pickup at a residential address through the Platform.

"Organisation"

means a community group or other body that RAF records in the Platform as an administrative grouping of Accredited Collectors.

"Organiser"

means the person who engages RAF under the Event Services Terms for an Event.

"Pickup"

means a single attendance at a Collection Point by a Collector to collect Containers, including an attendance at an Event. A "Household Pickup", "Venue Pickup" or "Event Pickup" is a Pickup whose Customer is, respectively, a Household, a Venue or an Organiser.

"Pickup Window"

means the time window for a Pickup shown in the Platform.

"Platform"

means RAF's software platform, applications, website, portal and interfaces through which Pickups are listed, accepted and recorded.

"Premises"

means the address at which a Pickup is to be performed.

"Privacy Policy"

means RAF's privacy policy, as published in the Platform and on RAF's website from time to time.

"RAF Verification Standard"

means the document of that name published by RAF at https://recycled-af.com/standard, in the version published from time to time.

"RAF Verify Mark"

means the VERIFIED BY RECYCLED AF logo (Australian trade mark application no. 2693350) and any other mark identified in the rules of use published by RAF.

"Reconciliation Check"

means the reconciliation check applied by RAF under the RAF Verification Standard.

"Refund"

means the refund amount paid under a Scheme when an Eligible Container is returned.

"Refund Point"

means a depot, reverse vending machine, bag drop or other return point at which Eligible Containers are returned under a Scheme.

"Scheme"

means the container deposit scheme established under the law of the State or Territory in which the Premises are located.

"Site Requirements"

means your reasonable requirements for attendance at the Premises (for example access times, where the Containers will be, and parking), as recorded in the notes on your booking or elsewhere in the Platform.

"Venue"

means a business that has accepted the Commercial Venue Services Terms.

"Verified Collector card"

means the digital card the Platform issues to an Accredited Collector, described in section 9.

"Verified Statement"

means a statement issued by RAF under and in conformance with the RAF Verification Standard, bearing a statement number and resolving on the Verify Register.

"Verify Register"

means the public register operated by RAF at which Verified Statements resolve and their status is recorded. It is at https://recycled-af.com/statement/ followed by the statement number, or such other address as RAF notifies.

In these Terms the singular includes the plural, "includes" and "including" are not words of limitation, headings are for convenience only, and a reference to legislation includes that legislation as amended or replaced.

3. What RAF does and does not do

3.1 RAF:

1. operates the Platform, through which Households, Venues and Organisers list Pickups and Collectors accept them;
2. operates the Accreditation process, the Commercial Induction and the Verified Collector card;
3. operates the evidence capture in the Platform and keeps the Evidence Records and Collection Records; and
4. provides support through the Platform and by email.

3.2 RAF does not:

1. supervise a Collector, or direct how a Collector performs a Pickup;
2. employ, engage, pay or roster a Collector or any other person who performs a Pickup;
3. receive, hold, route, share or deduct from any Refund, or register, hold or operate any Scheme account for anyone;
4. own any vehicle, lifting equipment, depot or counting machinery; or
5. guarantee that any Pickup will be accepted, that any Pickup will produce any number of Containers or any Refund, or that any Refund Point will be open or will accept Containers.

3.3 The Platform is not a general waste, recycling or licensed waste collection service. Collectors collect Eligible Containers only. Your arrangements for all other waste and recycling are unaffected.

3.4 The Refund on each Container belongs to the Collector. It is the Collector's payment for the Pickup. The Collector returns the Containers at a Refund Point of the Collector's choice, in the Collector's own name or in the name of a person the Collector nominates. The Refund is paid to the Collector or that person directly. RAF does not receive, hold, share or deduct any Refund, and does not register, hold or operate any Scheme account. You have no claim to any Refund.

3.5 RAF charges fees only to Venues and Organisers under their own terms, and to an organisation for any plan it subscribes to under section 12. A Collector pays no fee except the optional Priority Membership fees described in section 10.3. RAF pays nothing to a Collector for any Pickup. No fee is ever deducted from, set off against or paid out of a Refund.

3.6 RAF may change the features of the Platform where it has reasonable grounds to do so. If a change materially and adversely affects you, RAF will give you not less than 30 days' notice, and you may close your account under section 18.

4. Collectors are independent contractors

4.1 Each Collector is an independent contractor who performs a Pickup on the Collector's own account. A Collector is not an employee or agent of RAF, or an employee or agent of yours.

4.2 Accreditation is a revocable credential issued by RAF to permit an individual to accept Pickups through the Platform. It is not an offer of work.

4.3 Nothing in these Terms creates a relationship of employment, partnership, joint venture or agency between you, RAF and any Collector.

4.4 You may set reasonable Site Requirements for your Premises. Otherwise, you must not direct or supervise how a Collector performs a Pickup. Nothing in these Terms limits any duty that you, RAF or a Collector has under work health and safety laws.

4.5 RAF does not promise that the same Collector will attend each Pickup.

5. Insurance

5.1 RAF's insurance covers RAF's own business only. Collectors are responsible for their own cover.

6. Accounts and eligibility

6.1 You must give RAF accurate information when you create your account and keep it up to date.

6.2 You must keep your login details secure. You are responsible for activity carried out using them.

6.3 An account is personal to you. One person, one account. You must not let any other person use your account. Under the Collector Agreement, a Collector must not let any other person use their Verified Collector card.

6.4 You must be 18 or over to hold an account, whether as a Household or as a Collector. By creating an account you confirm that you are 18 or over.

6.5 No account may be held by or for a child. RAF does not knowingly collect personal information about a child.

6.6 A Household account is for Pickups at a residential address. A business premises is booked under the Commercial Venue Services Terms, not as a Household.

7. Helpers

7.1 Under the Collector Agreement, a Collector may be assisted at a Pickup by a child of whom the Collector is the parent, step-parent or guardian (a Helper), and by no other person. The Helper must be under the Collector's direct supervision and with the Collector at all times.

7.2 A Helper is not a Collector, has no account or agreement with RAF, and may not accept, perform or record a Pickup. Under the Collector Agreement, the Collector is responsible for the Helper, including the Helper's safety and for any law that applies to the Helper being present. RAF holds no personal information about a Helper.

7.3 Under the Collector Agreement, a Helper must stay out of every photograph.

7.4 You may refuse a Helper at any time. You can say so in the notes on your booking or when the Collector arrives.

7.5 A Venue or an Organiser may refuse a Helper at any time.

8. Booking a Pickup

8.1 You book a Pickup in the Platform by giving the Premises address, where the Containers will be (the Collection Point), the Pickup Window and any Site Requirements.

8.2 A Pickup is offered to Accredited Collectors through the Platform. A Pickup may be shown first to, or held for, particular Collectors (for example a Collector a Venue has nominated). It is confirmed only when a Collector accepts it. Every Collector is free to accept or decline any Pickup. A Collector who has accepted a Pickup may release it, and it is then offered again. Pickups are shown to Accredited Collectors who serve your area.

8.3 RAF will use reasonable efforts to have your Pickup accepted and performed within its Pickup Window. RAF does not guarantee that a Collector will accept it.

8.4 Before accepting, a Collector sees your suburb, the Pickup Window, the type of Pickup and the number of containers you entered. Your name, full address, phone number and notes are shown only to the Collector who accepts your Pickup, and only for that Pickup.

8.5 You may cancel a Pickup in the Platform. If a Collector has already accepted it, please cancel as early as you can, so the Collector is not sent to an empty Collection Point.

8.6 For each Pickup you must:

1. present the Containers at the Collection Point within the Pickup Window;
2. present them empty and reasonably free of liquid, food and other contamination;
3. keep them separate from general waste and other recycling;
4. place them so that they can be seen and photographed;
5. make sure the Collection Point and the access to it are safe, clear and lawfully accessible, and record any hazard in the notes on your booking. A Collector sees your notes once they accept your Pickup;
6. present nothing other than Eligible Containers, and in particular no sharps, loose broken glass, chemicals, hazardous substances or containers with hazardous residues; and
7. make sure you are entitled to give the Containers to a Collector, and that you have not agreed to give them to anyone else. You must also make sure that presenting them at the Collection Point is allowed under any lease, body corporate or building rules that apply to the Premises.

8.7 Before taking the Containers, the Collector photographs them at the Collection Point using the Platform. The Platform records the time and location of each photograph. By booking a Pickup you consent to this, and you confirm that you are able to give that consent for the Premises.

8.8 Photographs show containers, bins, bags, Dockets and the Collection Point only. Under the Collector Agreement, a Collector must not photograph people and must take reasonable care to keep everyone out of frame. Please keep yourself and the people at your Premises out of frame. If a person appears in a photograph by accident, RAF handles the image in accordance with the Privacy Policy. For a Household Pickup, the Collector may also photograph the Refund Point Docket. This is optional.

8.9 A Collector who attends the Collection Point within the Pickup Window is not required to collect if:

1. the Collector is not given the access described in your Site Requirements;
2. no Containers are presented; or
3. the items presented are not Eligible Containers, are hazardous or contaminated, or the Collection Point is unsafe.

The Collector may report this to RAF through the support screen in the Platform or by email.

8.10 Title to the Eligible Containers passes to the Collector at pickup. That is, when the Collector takes possession of them at the Collection Point. Risk passes with title.

8.11 Under the Collector Agreement, the Collector must return the Containers under a Scheme. The Collector must not give or sell them to anyone else before they are returned, except by lodging them in the name of a person the Collector nominates.

8.12 RAF may review Evidence Records by automated and human means at any time. RAF may mark a record as superseded or withdrawn rather than delete it. If RAF reasonably suspects that a photograph, Docket or entry has been staged, re-used, edited, altered or falsified, RAF may act against the Collector under the Collector Agreement. RAF may also act against you under section 18.

9. What you can expect from a Collector

9.1 Under the Collector Agreement, every Collector agrees to:

1. hold a current Accreditation and show their Verified Collector card when you ask;
2. receive your full address and contact details only on accepting your Pickup, and use them only for that Pickup;
3. not keep or record your details elsewhere, or use them to contact you for any other purpose, except as part of the Collector's own record of that Pickup;
4. attend the Collection Point within the Pickup Window;
5. collect only the Containers presented at the Collection Point, and nothing else;
6. stay at the Collection Point and not enter any part of the Premises they have not been given access to;
7. photograph containers, not people;
8. behave courteously and lawfully towards you, your household and your neighbours;
9. not perform a Pickup while affected by alcohol or drugs;
10. not discriminate against, harass, threaten or abuse any person;
11. refuse anything that is not an Eligible Container, including hazardous items; and
12. bring no one to the Pickup other than a Helper as described in section 7.

9.2 You may scan a Collector's Verified Collector card. It shows the Collector's first name and last initial, their current Accreditation status, whether they have completed the Commercial Induction, their vehicle type and the month they joined. Suspension or removal of a Collector's Accreditation disables the card immediately.

9.3 You may refuse access to any person who cannot show a current Verified Collector card. Please report that refusal through the Platform or by email.

9.4 If you have a complaint about a Collector, report it through the Platform or by email as soon as you can. RAF will review the complaint, may suspend or remove the Collector's Accreditation, and will tell you the outcome to the extent the law permits.

9.5 If you wish to make a claim against a Collector, ask RAF. RAF will tell you what it can lawfully give you to make the claim.

10. Fees and payments

10.1 Households pay no fee to book a Pickup.

10.2 RAF will not charge you any amount that is not stated in these Terms or shown to you in the Platform before you confirm.

10.3 Accreditation is free. A Collector pays nothing to accept a Pickup unless the Collector has joined an optional Priority Membership. RAF may offer a Priority Membership with a monthly fee and a dispatch fee for each Pickup an active member accepts. The amounts are shown in the Platform before a Collector joins and before an active member accepts a Pickup. Any such fee is invoiced separately. No fee is ever deducted from a Refund.

10.4 Venues and Organisers pay the fees stated in their plan details or event schedule under their own terms. Those fees include GST. Organisations pay any plan fee published on RAF's website, as described in section 12.

10.5 Payments are processed by our payment processor (Stripe).

11. Prohibited conduct

You must not:

1. use the Platform to harvest addresses or Collector details, or to contact a Collector for anything other than a Pickup;
2. stage, re-use, edit, alter or falsify any photograph, Docket or entry, or arrange with a Collector or any other person to do so;
3. copy, modify, reverse engineer or create derivative works of the Platform, or use robots, scrapers or other automated tools in connection with it;
4. probe or test the Platform or the Reconciliation Check, or use the Platform software, the Reconciliation Check or its parameters, or confidential information about them, to develop a competing verification, assurance or registry product or service;
5. harass, threaten, abuse or discriminate against a Collector, a Helper, another user or a member of the public, or behave unsafely towards them;
6. present sharps, loose broken glass, chemicals, hazardous substances or containers with hazardous residues for collection;
7. direct or supervise how a Collector performs a Pickup beyond your reasonable Site Requirements;
8. use the RAF Verify Mark, or describe any Pickup, count or Refund as verified; or
9. use the Platform for any unlawful purpose.

13. Records of your Pickup

13.1 RAF keeps a record of each Pickup, including the photographs and the time and place they were taken. Venues receive a Collection Record for each of their Pickups, and Organisers receive an event report, under their own terms.

13.2 A record of a Pickup is an operational record. It is not a Verified Statement. You must not describe it, or any figure taken from it, as verified, checked, assured, confirmed or independent.

13.3 Verified Statements are a separate product for Venues and Organisers under their own terms. They are never issued for a Household Pickup.

13.4 Where a statement under section 12 gives an indicative value at the Scheme refund rate, that value is a calculation from the counts. It is not a statement of any amount paid to any person.

14. Venues and events

14.1 If you want Pickups at a business premises, you do that under the Commercial Venue Services Terms. Those terms are shown in the Platform before a Venue accepts them and are published at https://recycled-af.com/legal/venue-terms. If you want RAF to plan and coordinate container collection at an event, you do that under the Event Services Terms. RAF provides those terms to an Organiser before the Organiser accepts them.

14.2 Under those terms RAF arranges Pickups through the Platform, operates the evidence capture and the Accreditation process, and does not supervise or direct any person at the premises or the event site.

15. Intellectual property

15.1 RAF owns all intellectual property rights in the Platform, the RAF Verification Standard, the Evidence Records (other than the information you give RAF under section 15.3), the Collection Records, the Verified Statements, the Verify Register and the RAF Verify Mark.

15.2 RAF grants you a non-exclusive, non-transferable, revocable right, while you hold an account, to use the Platform for booking and managing Pickups and for its other intended purposes.

15.3 You own the information you give RAF about yourself and your Premises. You grant RAF a non-exclusive, royalty-free licence to use that information to operate the Platform, arrange your Pickups, keep Evidence Records and Collection Records and comply with law.

15.4 You must not use the RAF Verify Mark, and must not describe any Pickup, count or Refund as verified.

16. Privacy

16.1 RAF handles your personal information in accordance with the Privacy Act 1988 (Cth), to the extent it applies to RAF, and the Privacy Policy. The Privacy Policy is part of these Terms.

16.2 The Privacy Policy explains what RAF collects, how it is used, how long it is kept, and how to contact RAF about it.

16.3 You may use information about a Collector that you receive through the Platform only for the purpose of the Pickup.

16.4 RAF will tell you as soon as practicable if it becomes aware of unauthorised access to your personal information that is likely to cause you serious harm. RAF will also tell you where the law requires it. The Privacy Policy describes how RAF handles a data breach. Please tell RAF if you become aware of any unauthorised access.

16.5 RAF may use data derived from Pickups in aggregated or de-identified form for benchmarking, methodology development, product improvement, research and public reporting, provided that you are not identified or reasonably identifiable.

17. Disclaimers and limitation of liability

17.1 Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy conferred on you by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted or modified.

17.2 RAF warrants that it will operate the Platform and the Accreditation process with due care and skill.

17.3 Except as stated in these Terms and subject to section 17.1, all other warranties are excluded to the fullest extent permitted by law. RAF does not warrant that the Platform will be uninterrupted or error free.

17.4 RAF does not guarantee that a Collector will accept a Pickup, that any Pickup will produce any number of Containers or any Refund, or that any Refund Point will be open or will accept Containers.

17.5 RAF is responsible for its own acts and omissions and those of the people RAF engages to operate the Platform. Subject to section 17.1, RAF is not responsible for the acts or omissions of a Collector, except to the extent that the loss is caused or contributed to by RAF's own breach of these Terms or negligence, including a failure to apply its Accreditation process. A claim about a Collector's act or omission is to be made against the Collector, and RAF will assist you as described in section 9.5.

17.6 Subject to sections 17.1 and 17.5, RAF is not liable for loss arising from:

1. a count produced by a Refund Point;
2. any act, omission, closure or delay of a Refund Point or Scheme administrator;
3. the amount of any Refund;
4. inaccurate information supplied by a Collector or a Refund Point; or
5. a Force Majeure Event.

17.7 To the extent permitted by law and subject to section 17.1, neither you nor RAF is liable to the other for any indirect or consequential loss.

17.8 Where legislation provides for the apportionment of liability among concurrent wrongdoers, each party's liability is reduced to reflect the contribution of any other person. Each party must take reasonable steps to mitigate its loss.

18. Suspension and closing your account

18.1 You may close your account at any time in the app (Profile, then Delete Account) or by email to the privacy address in section 25. How deletion works is explained at https://recycled-af.com/legal/delete-account.

18.2 RAF may suspend your account immediately by notice if a Collector reports, or RAF reasonably suspects, that:

1. you have staged or falsified, or been involved in staging or falsifying, evidence for a Pickup;
2. a Collector has been threatened, harassed, abused or assaulted at the Premises;
3. hazardous material has been presented after RAF has warned you about it;
4. the Collection Point or the Premises present a risk to the health or safety of Collectors;
5. you have given RAF false information, or made a false declaration that the Platform asked you to make;
6. you have misused information about a Collector; or
7. you have let another person use your account.

18.3 A notice of suspension will state the ground relied on and what is needed to lift it. You may ask RAF to review the decision through the Platform or by email within 14 days after the notice, stating why you consider it wrong and giving any evidence you rely on. RAF will conduct a fresh review, aim to complete it within 5 Business Days, and tell you the outcome and the reasons in writing to the extent the law permits.

18.4 If a matter in 18.2 is not resolved within 14 days, RAF may close your account by notice. Otherwise, RAF may close your account for any other reason by not less than 30 days' notice stating the reason.

18.5 When your account ends, any Pickup you have booked that has not been performed is cancelled and your access to the Platform ends. When you delete your account, RAF removes your name, contact details, address and login. That includes the address, location and notes on each Pickup you booked. RAF keeps the pickup evidence and records in de-identified form for the periods stated in the Privacy Policy. Records that sit behind a Verified Statement are kept, de-identified, for 7 years.

18.6 Ending your account does not affect any right or liability that accrued before it ended.

19. Complaints and disputes

19.1 If you have a complaint or dispute, raise it first through the Platform or by email to RAF. RAF may ask you for evidence. RAF will respond within 10 Business Days.

19.2 If the dispute is not resolved within 30 days after it is raised, either you or RAF may refer it to mediation. The mediation is held in Brisbane or by video conference. The mediator is agreed by both of us or, failing agreement, appointed by the Resolution Institute. The costs of the mediator are shared equally.

19.3 This section does not prevent either of us from seeking urgent relief from a court. It does not limit any right you have to make a complaint to a regulator or to seek a remedy under a law that applies to you.

20. Changes to these Terms

20.1 RAF may change these Terms by giving you not less than 30 days' notice by email and in the Platform, with a copy of the changed Terms identifying what has changed.

20.2 RAF may make a change that is required by law, or that is needed urgently to protect the safety of any person or the integrity of the Platform, on shorter notice, and will tell you why.

20.3 If you do not accept a change, you may close your account before the change takes effect. If you keep using the Platform after the change takes effect, the changed Terms apply to you.

20.4 A Pickup is performed on the version of these Terms that applied when you booked it.

20.5 Otherwise, these Terms may be varied only by agreement between you and RAF, which may be recorded in the Platform.

21. Notices

21.1 Notices under these Terms may be given by email to the address in your account (for you) or to the support address in section 25 (for RAF), or through the Platform. An email is taken to be received when it is sent, unless the sender receives a delivery failure notification.

22. Force majeure

22.1 Neither you nor RAF is liable for a failure or delay in performing an obligation under these Terms to the extent it is caused by a Force Majeure Event. This does not apply to an obligation to pay money. The affected party must tell the other as soon as practicable and use reasonable efforts to resume. A Pickup that cannot be performed because of a Force Majeure Event is cancelled, and you may book it again.

23. General

23.1 These Terms, the Privacy Policy and the Site Requirements for each Pickup are the entire agreement between you and RAF about their subject matter. For a Collector, the safety and equipment agreements accepted at sign-up are part of that agreement. These Terms supersede any earlier version of these Terms.

23.2 If a provision of these Terms is invalid or unenforceable, it is to be read down to the extent necessary or, if it cannot be read down, severed, and the rest of these Terms continue in force.

23.3 A failure or delay in exercising a right is not a waiver of it.

23.4 These Terms confer rights only on you and RAF.

23.5 You may not assign or transfer your account or these Terms to any person. RAF may assign or novate these Terms to a related body corporate, or to a person who acquires all or substantially all of the business to which they relate. RAF does that by giving you notice, and only if the assignee agrees to be bound by these Terms.

24. Governing law

24.1 These Terms are governed by the laws of Queensland. You and RAF submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.

25. Contact

Recycled AF Pty Ltd

ABN 67 701 725 368

Website: https://recycled-af.com

Questions about these Terms, support and complaints: support@recycled-af.com

Privacy questions and requests: admin@recycled-af.com