How can we help?
Answers for households, collectors and venues are below. Still stuck? Email us and we'll get back to you — usually within one business day.
Households
- How much is a container deposit worth?
- Eligible containers are worth the deposit set by your state's container deposit scheme (commonly 10c each). Your local collector redeems them at a depot and keeps 100% of that deposit.
- Does it cost anything to request a pickup?
- No — requesting a doorstep pickup is free for households. You're handing your empties to a local collector who does the depot run and keeps the deposit.
- What containers are eligible?
- Most cans, bottles and cartons covered by your state's scheme. Wine and spirit glass counts in QLD, WA and NT. NSW, SA and ACT join from 2027. Not VIC or TAS. Not sure? Scan the barcode in the Recycled AF app.
- How fast is a pickup?
- Book in the app, choose a window, and a nearby collector accepts the job and comes to your door. Availability depends on collectors near you — the app shows this when you book.
Collectors
- How do I get paid?
- You keep 100% of every container deposit. You redeem the containers you collect at a depot and the refund is yours.
- Are there any fees?
- The core app is free — signing up and accepting residential jobs cost nothing, and you keep 100% of every deposit you redeem. The optional Priority Collector membership gives you first access to commercial & venue runs.
- What is Priority Collector?
- An optional $5/month membership that puts you first in line for commercial and venue runs — regular, scheduled volume instead of one-off pickups. A small fee applies to each pickup you accept as a member (50c household, $1 venue, incl. GST), billed with your membership — you still keep 100% of every deposit. No lock-in, and you can cancel online anytime.
- When can I start?
- Sign-up is approved quickly so you can start almost straight away (applications are reviewed). Jobs near you appear in the app, sorted by distance.
- Do I have to take commercial jobs?
- No — they're optional. Commercial runs can offer steadier, recurring income if you want it.
Venues & business
- How often do you pick up?
- Weekly or twice a week — whichever fits your venue. Change it whenever your trade changes. Book a free assessment and we'll recommend the right setup for how your venue runs.
- What does it cost?
- We price to your volume and frequency — typically less than a waste-contractor add-on. Sign up through the website and your first month is free. Book a free assessment for a no-obligation quote. Cancel with notice, no long lock-in.
- Do we get the same collector each time?
- We aim for that. One verified local collector looks after your venue on a recurring schedule. If they are away, another verified collector takes the run.
- Where do our deposits go today?
- The 10c on anything that goes into a comingled recycling bin is claimed by whoever processes that bin — not by your venue. With Recycled AF the containers go to a verified local collector who keeps 100% of the deposit.